"Hello, is that the cricket club?"
"Yes."
"Could I speak to Mike please?"
"I'm sorry, he's in at the moment. I'll get him to call you back when he's out!"
"Hello, is that the cricket club?"
"Yes."
"Could I speak to Mike please?"
"I'm sorry, he's in at the moment. I'll get him to call you back when he's out!"
What, again?
You can't always be experiencing a higher volume of calls than normal.
That's not how averages work.